Our eCare module is our configurable electronic customer care solution. Increase customer loyalty and retention through anytime-anywhere access by placing control back into your customer’s hands. Customers will be able to perform account inquiries, change rate plans, modify contact and billing information, track orders, renew contracts and purchase new products and features, all online and in real-time. eCare can be integrated with a rate plan optimizer to allow your customers to select the plan that best suits their needs based on past usage patterns.

Open API messaging allows eCare to communicate with your customer care or order processing platform in real-time using a variety of protocols including WebServices. A batch feed can easily be introduced for legacy systems that cannot support API messaging.

Enable your business to gain the competitive edge by reducing launch times for new products and services.