User Acceptance Test Support Specialist - Position # UAT2012
Location: Calgary, AB

ENABIL Solutions is a great place to work and you can see it in our team members.  The diversity of the ENABIL team and their unique contributions set us apart from our competition.

Our team members include people like you - enthusiastic, innovative, passionate and energetic.  We believe that you’ll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.  Together, we continue to make this a great place to work.

General Accountability

The User Acceptance Test Support Specialist contributes to a high level of client satisfaction by ensuring the Customer Care and Billing applications run reliably, effectively and on schedule in their various test environments.  Responsibilities include analyzing and correcting operational problems, building effective test environments, documenting operational procedures, managing the source code for the test libraries, and reviewing, analyzing and communicating errors to the appropriate parties for remedial action. 

Specific Duties and Responsibilities:

• Ensure Customer Care and Billing jobs run effectively
• Optimize/maintain the operations flow
• Respond to and correct operational problems by identifying and correcting root causes
• Establish multiple environments for new clients
• Maintain and support source code movement from development to testing
• Ensure compliance with relevant requirements of the Service Request Delivery process
• Modify/maintain the environments as required
• Build and maintain effective test environments
• Assist Quality Assurance and client testers to conduct effective and comprehensive testing
• Work with clients to resolve problems identified by the error reports where appropriate, and identify ways to automate/improve the process
• Create and maintain internal and Customer facing test schedules
• Adhere to all ENABIL Solutions Systems Management disciplines and standard internal procedures (e.g. change management, problem management, project management)

Skill, Education and Experience:

• Undergraduate degree or diploma, preferably in a technical IT discipline, or equivalent experience
• At least 2 years IT and customer service experience
• Experience with UNIX (Sun Solaris) operating system structure and performance considerations
• Experience with UNIX languages (i.e. C, JAVA) and tools
• Experience with UNIX Shell/Perl Scripting, UNIX System Administration
• Knowledge of source management tools (i.e. CVS) is desirable
• Knowledge of problem reporting tools (i. e. Jira) is desirable
• Knowledge of a development methodology
• Experience with providing testing and production support to end users
• Experience in computer operations, including job scheduling (CA Workload Automation), and utilities
• Industry expertise (i. e. Customer Care and Billing, Wireless Communications)
• Effective written and oral communication skills
• Ability to work effectively in an environment of conflicting priorities, scope changes and to adjust priorities are required
• Self-motivated and capable of working with limited supervision

If this opportunity interests you, please submit your resume in Word or PDF format and reference job # UAT2012 to careers@enabil.com

We thank all applicants for their interest, but only those being considered for interviews will be contacted directly. No telephone inquires please.