Quality Assurance Analyst - Full Time
Location: Calgary, AB

ENABIL provides a range of customer care and billing services with the flexibility to select only those services and solutions you need today, without limiting future options as your enterprise grows or as business conditions change.

We offer:

• Best-of-fit customer care and billing solutions
• Comprehensive, fully managed outsourcing solutions
• Professional services

As a member of a highly specialized cross-functional team, the Quality Assurance Analyst serves as the key liaison between ENABIL Solutions and their customers. With Knowledge of the applications and the customer's business processes, this role will provide first level support for ENABIL Solution's customers by ensuring all of the inquiries and services exceed their expectations in terms of responsiveness, completeness and accuracy.

Superior customer focus with strong interpersonal flexibility is as important as technical know-how, and the innate ability to quickly investigate and resolve problems.

Main duties

The following is a summary of the main duties for some occupations in this group:

• Possess a detailed understanding of our customers' business processes in order to anticipate and support their needs.
• Accountable to ensure that user problems are addressed in a timely fashion through problem recognition, research, isolation and resolution with appropriate follow up and engagement with key stakeholders.
• Develop and implement policies and procedures throughout the software development life cycle to maximize the efficiency, effectiveness and overall quality of software products and information systems.
• Execute test plans and test cases by performing user testing, application testing, system testing, usability testing, acceptance testing, and regression testing.
• Create test documentation for projects.
• Track project and application defects to resolution.
• Support production maintenance and implementation.
• Support business for procedural questions.
• Test automation - ensure that all products are thoroughly tested prior to release or delivery to clients. Responsible for testing system functionality, configuration mechanisms, security, scalability, installation/site setup procedures, etc.

Employment requirements

• Strong communication (verbal and written) and interpersonal skills that support exceptional customer service, consultation and Collaboration.
• Certificate program, College diploma, or University degree in Information technology, Marketing, or Communication would be an asset.
• 3 or more years working knowledge of Customer Care & Billing applications is desired.
• Experience or equivalent training in Software Testing Practices.
• Experience as a "user" for Call Centre (Wireless) Environment is desirable.
• Business Process Knowledge and Business Process Redesign experience is desirable.

If this opportunity interests you, please submit your resume in Word or PDF format to careers@enabil.com and quote Ref # QACSA.

We thank all applicants for their interest, but only those being considered for interviews will be contacted directly. No telephone inquires please.