Quality Assurance Analyst - Full Time - Position # QA1
Location: Calgary, AB

ENABIL provides a range of customer care and billing services with the flexibility to select only those services and solutions you need today, without limiting future options as your enterprise grows or as business conditions change.

We offer:

• Best-of-fit customer care and billing solutions
• Comprehensive, fully managed outsourcing solutions
• Professional services

Our solutions enable you to acquire customers, approve credit, activate service, invoice and collect from subscribers, handle customer enquiries, introduce new services and create competitive rate plans.

Under general supervision, carries out established procedures to ensure all programs/projects meet company standards and end-user requirements. Thoroughly tests applications to ensure proper operation and freedom from defects. Performs work-flow analysis and recommends quality improvements. Documents all problems and works with developers and analysts to resolve them. QA analysts conduct research, develop and implement information systems development plans, policies and procedures, and provide advice on a wide range of information systems issues.

Main duties

The following is a summary of the main duties for some occupations in this group:

• Review and analyze application system modules and documentation to ensure applications are properly developed and implemented into production according to department standards and customer requirements, maintain the development and production environments, and assist developers in diagnosing problems; perform related work.
• Develop and implement policies and procedures throughout the software development life cycle to maximize the efficiency, effectiveness and overall quality of software products and information systems.
• Execute test plans and test cases by performing user testing, application testing, system testing, usability testing, acceptance testing, and regression testing.
• Create test documentation for projects.
• Track project and application defects to resolution.
• Support production maintenance and implementation.
• Support business for procedural questions.
• Test automation - ensure that all products are thoroughly tested prior to release or delivery to clients. Responsible for testing system functionality, configuration mechanisms, security, scalability, installation/site setup procedures, etc

Employment requirements

• 2 or more years of systems experience.
• Experience or equivalent training in Software Testing Practices.
• Experience as a "user" for Call Centre (Wireless) Environment is desirable.
• Business Process Knowledge and Business Process Redesign experience is desirable.

If this opportunity interests you, please submit your resume in Word or PDF format to careers@enabil.com and refer to Job # QA1 in subject line.

We thank all applicants for their interest, but only those being considered for interviews will be contacted directly. No telephone inquires please.