IT Manager
Location: Calgary, AB

ENABIL provides a range of customer care and billing services with the flexibility to select only those services and solutions you need today, without limiting future options as your enterprise grows or as business conditions change.

We offer:

• Best-of-fit customer care and billing solutions
• Comprehensive, fully managed outsourcing solutions
• Professional services

Job Description

As the Manager, IT Infrastructure and Operations you will provide IT Infrastructure leadership and management to ENABIL and its customers. You will also provide, operate and maintain computing and communications facilities, equipment and services to ENABIL and its customers, while ensuring maximum service availability. In this position you will also be responsible for all aspects of data centre and network operation, capacity planning and vendor management, including the supervision and professional review of department employees.

As the successful candidate, you will also be responsible for developing recommendations for technical architecture as well as the development of guidelines, standards and procedures based on industry accepted best practices. You bring to the role a wealth of experience in multiple disciplines directly related to IT and the management of technology including experience in project management, infrastructure design, development and delivery.

Key responsibilities

• Responsible for the overall maintenance of enterprise wide effectiveness of data centre and networks ensuring high levels of customer satisfaction
• Oversee and coordinate the daily activities of the data centre and network operations
• Analyze technology, industry and market trends and determine potential impact upon the enterprise and operations. Make recommendations to the senior leadership team in the adoption of these trends with emphasis on improving the effectiveness and efficiency of IT in delivering value to the business
• Leads the enterprise architecture implementation and ongoing refinement activities as it relates to data centre and network operations
• Leads the development of infrastructure strategy and architecture for the enterprise
• Leads the IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and best practices, and lead the migration to new technologies appropriate
• Interact with Application leaders in the development of IT solutions for business needs
• Capacity planning: evaluate processing performance relating to infrastructure utilization and reliability and forecasts financial, physical and human resource needs to meet demands
• Lead service resumption activities:  oversee and coordinate network / data operations, business continuance and restoration plans that isolate problems and implement pre-planned alternate routes or systems to restore service
• Develop business and technology standards and best practices based on industry standards such as ITIL, COBIT and PCI
• Ensure data backup/recovery, maintenance, data integrity and space requirements are met across a variety of platforms to meet business objectives
• Serves as an expert resource to IT groups in planning the resource requirements for systems under development
• Presents statistical availability and trend analysis in support of recommendations to Senior IT leadership and the business as needed
• Responsible for the management of third party service providers in delivering computing and network services. This includes negotiation and management of committed service levels of these suppliers in delivering services
• Controls the budget and expenditures of the department, company and projects
• Other duties as assigned

Experience and Educational requirements

• Minimum of ten (10) years of experience in the operation of a data centre facility
• A bachelor's or master's degree in computer science, business administration, commerce or engineering is required
• Telecommunications experience would be an asset
• Leadership experience in managing multiple, cross-functional teams would be an asset
• Experience in influencing senior level leaders and key stakeholders would an asset
• Experience with Oracle database software would be an asset

The Successful candidate must possess at least 7 of the following capabilities:

• Ability to Source, Design, Implement, Administer and Troubleshoot:
  • Server Hardware
  • Storage Hardware
  • Network
• Ability to perform Systems Administration on the following:
  • Network administration using Cisco ASA (Firewall) and Cisco IOS (routers and switches)
  • UNIX and/or Linux system administration
  • Windows Server Administration
  • Virtualization technologies such as; VMWare, Solaris containers and LDOMs, Xen and Virtualbox/OracleVM
• Ability to Architect and Solution:
  • Infrastructure Design. Specifically Integrating Hardware, Network and Storage into a single presentable solution. This would also include RFP participation and customer presentations
  • Application debugging and/or application architecture
• Skilled in Auditing, Security and Reporting
  • Performance and Availability Reporting/Alerting, Capacity Planning, Statistical Analysis of Resource Utilization
  • Security; patch management, intrusion detection, network vulnerability assessments, managing access controls and incident response
  • Backups, Business Continuity Planning and DRP
  • Auditing; Inventory management, resource Utilization, success/failure of automated procedures and compliance with corporate standards

Personal Attributes:

• Very strong leadership and high energy/drive to create and ensure adherence to processes
• Exceptional reasoning, analysis and problem solving skills and able to back ideas and follow through with focused delivery
• Able to work co-operatively and respectfully with people at all levels in the organization
• Self-motivated, pro-active, energetic and flexible
• Work well under pressure situations
• Experience in dealing with people management and communicating effectively to resolve issues or conflicts
• Excellent written and verbal communication skills
• Good research capabilities and problem solving skills in providing senior level leaders and stakeholders options to address areas of concern
• Excellent interpersonal skills

If this opportunity interests you, please submit your resume in Word or PDF format to careers@enabil.com

We thank all applicants for their interest, but only those being considered for interviews will be contacted directly. No telephone inquires please.